We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thebest10090@protonmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thebest10090@protonmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thebest10090@protonmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thebest10090@protonmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thebest10090@protonmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thebest10090@protonmail.com.
RETURN & REFUND POLICY
Last updated: September 11, 2026
Thank you for shopping with ZonaDMA. Please read this policy carefully before completing your purchase.
1. PRODUCT COMPATIBILITY & CUSTOMER RESPONSIBILITY
Customers are responsible for reviewing the product description, requirements, compatibility information, and intended use before purchasing.
If you are unsure whether a product will work with your specific computer, monitor, hardware, operating system, or setup, you should contact ZonaDMA Support BEFORE placing your order.
By completing your purchase without requesting compatibility assistance, you acknowledge that you selected the product based on the information available on our website.
ZonaDMA is not responsible for incompatibility caused by the customer's hardware, software, configuration, installation, setup, third-party equipment, or failure to verify compatibility before purchase.
A product being incompatible with a customer's personal setup does not automatically mean that the product is defective.
2. CHANGE-OF-MIND PURCHASES
Orders should be reviewed carefully before payment.
Once an order has been processed or shipped, it cannot be canceled simply because the customer changed their mind, ordered the wrong product, no longer wants the product, or failed to verify compatibility before purchasing.
Where permitted by applicable law, returns requested for these reasons may be refused or may be subject to return shipping costs and/or a restocking fee.
3. DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is defective, damaged, materially different from what was ordered, or incorrect, please contact ZonaDMA Support as soon as possible.
We may request:
• Photos or video of the product
• Photos of the packaging
• Order number
• Serial number, if applicable
• Description of the issue
• Reasonable troubleshooting information
We must be given a reasonable opportunity to inspect, troubleshoot, replace, repair, or otherwise resolve the issue before a refund is considered.
4. PRODUCTS THAT HAVE BEEN OPENED, INSTALLED OR USED
Hardware that has been opened, installed, modified, damaged, improperly handled, or used outside its intended specifications may not qualify for a return unless the product is defective and the issue is covered under applicable warranty or consumer law.
Customers are responsible for following installation and setup instructions.
Damage caused by improper installation, misuse, physical damage, electrical damage, unauthorized modification, or incompatible third-party equipment is not considered a manufacturing defect.
5. DIGITAL PRODUCTS, LICENSES & FIRMWARE
Due to the nature of digital products, downloadable products, activation keys, licenses, firmware, software, and other digitally delivered products are generally non-refundable after delivery, activation, download, or access has been provided, except where required by applicable law.
Before purchasing a digital product, customers are responsible for reviewing compatibility and system requirements.
6. SHIPPING IS NOT A REFUND REASON BY ITSELF
A shipment being delayed does not automatically qualify the order for a refund.
Estimated delivery dates are estimates only. Carrier delays, customs inspections, weather events, holidays, weekends, operational disruptions, or other circumstances outside ZonaDMA's reasonable control may affect delivery times.
If an order is still actively moving through the carrier network, we may require the customer to wait for the carrier's investigation or delivery process to be completed before determining whether the shipment is lost.
7. REFUSING DELIVERY
Refusing a package, failing to collect a package, or providing an incorrect or incomplete shipping address does not automatically qualify the order for a full refund.
Any refund available in these situations may be reduced by shipping charges, return shipping charges, carrier fees, customs charges, or other costs incurred, where permitted by law.
8. RETURN AUTHORIZATION
Do not return a product without contacting ZonaDMA Support first.
Unauthorized returns may be refused.
If a return is approved, we will provide return instructions. The customer must return the product in the condition required by those instructions.
9. PAYMENT DISPUTES AND CHARGEBACKS
If you believe there is a problem with your order, please contact ZonaDMA Support first so we have an opportunity to investigate and resolve the matter.
Submitting a payment dispute or chargeback does not automatically establish that an order was unauthorized, undelivered, defective, or eligible for a refund.
ZonaDMA may provide the payment processor or financial institution with relevant transaction records, including order information, shipping and tracking records, delivery confirmation, customer communications, electronic acceptance of store policies, and other documentation relating to the transaction.
10. FRAUDULENT OR FALSE CLAIMS
ZonaDMA reserves the right to contest refund requests, payment disputes, or chargebacks when our records indicate that an order was properly authorized, shipped, delivered, or fulfilled.
Fraudulent claims, false statements, intentional abuse of the return process, or misuse of the payment dispute system may result in the customer being refused future service.
11. LEGAL RIGHTS
Nothing in this policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded under applicable law.
Where applicable law provides the customer with rights that conflict with this policy, applicable law will control.
For questions before purchasing, please contact ZonaDMA Support.
